General advice for most hearing aids. Always follow your own hearing aid's instructions, and contact the clinic if something isn't working.
Wear ReSound, Starkey, Signia, Widex, Phonak or Oticon aids?
Step-by-step help with pairing, charging and the ReSound, Starkey, Signia, Widex, Phonak or Oticon apps.
Something not working?
No sound, whistling, charging or Bluetooth problems: work through our step-by-step fixer.
Daily cleaning
- Wipe aids with a soft dry cloth or cleaning wipe at the end of each day.
- Keep them away from water, hairspray and heat; take them out to shower or swim.
- Brush wax or debris gently away from the sound outlet and microphones with a soft brush.
- Store in their case overnight, somewhere dry. Open the battery door if you use disposable batteries.
Domes & wax guards
- If sound becomes weak or muffled, a blocked wax guard is a common cause.
- Replace wax guards and domes as advised by your audiologist — often when they look dirty, discoloured or stiff.
- Make sure a new dome is pushed on firmly so it can't come off in the ear.
- If a dome is left in your ear, don't try to dig it out — contact the clinic.
Batteries
- Disposable: remove the sticker tab and wait about a minute before inserting. Keep spares with you.
- Rechargeable: charge overnight and keep the charger contacts clean and dry.
- Keep batteries away from children and pets — if swallowed, seek urgent medical help.
Bluetooth pairing
- Turn Bluetooth on in your phone's settings.
- Restart the aids (open/close the battery door or put them in and out of the charger) to enter pairing mode.
- On iPhone, many aids pair under Settings → Accessibility → Hearing Devices; others use the normal Bluetooth menu or the manufacturer's app.
- If pairing fails, "forget" the aids on the phone, restart both, and try again.