Starkey hearing aids

Switching on and off

• Rechargeable: the aids switch on by themselves when you lift them out of the charger (with a short delay so you can put them in), and switch off and start charging when you put them back.
• Most rechargeable models can also be switched off and on with the button or switch on the aid; your guide shows how for your model.
• Battery models: close the battery door to switch on; open it to switch off.

Putting them in and taking them out

• Check which aid is which. Many have a colour mark: red = right, blue = left.
• Rest the aid behind your ear (or hold a custom aid by its edges), then gently guide the dome or tip into your ear canal until it feels secure.
• To remove, hold the aid near your ear and ease it out gently. Don't pull on the wire alone.
• Put on hairspray, perfume and creams before your aids.

Charging vs batteries

• Rechargeable: fully charge every night. The charger lights show charging and fully charged; a blinking red light means a fault. Take the aids out, wait, and reinsert, and if it keeps happening, contact the clinic.
• Some chargers work without the cord for a while; charge the charger too.
• Keep the charging ports clean with the brush provided. No water or cleaning fluids.
• Disposable batteries: keep spares with you. A low-battery tone means roughly 30 minutes are left. Keep batteries away from children and pets.

Cleaning, wax guards and domes

• Clean daily with the brush or a soft dry cloth around the microphones and controls. Never use water, solvents, cleaning fluids or oil, and don't push tools inside the aid.
• Check the receiver, dome and wax guard regularly.
• Hear Clear wax guards: push the empty end of the little stick straight into the used guard, pull straight out (don't twist), then use the other end to push a clean guard straight in and pull the stick out.
• Domes that look stiff, split or discoloured need replacing. Ask the clinic.

Storage and moisture

• Store in the case or charger, somewhere clean and dry: a bedroom shelf rather than the bathroom or kitchen. Keep away from heat (no window sills or hot cars).
• Keep out of reach of children and pets.
• Take aids out to shower or swim. If they get damp, let them dry fully before use. Some chargers use a drying "puck" that fades from blue to white when it needs replacing.

iPhone or iPad

1. Go to Settings → Accessibility → Hearing Devices and make sure Bluetooth is on.
2. Switch your aids off and on again to start pairing mode (charger in and out, or open and close the battery doors).
3. Tap your aids' name under MFi Hearing Devices (e.g. "Jane's hearing aids").
4. Tap Pair on each request (one per ear; they can be a few seconds apart).
5. Then open the My Starkey app and tap Get started.

Android

1. Make sure Bluetooth is on.
2. Switch your aids off and on again.
3. Open the My Starkey app, tap Get started, accept the terms, allow location access (used to find the aids), confirm they're yours and tap Pair, then allow the app to link.

Not every phone supports every feature. Check Starkey's compatible devices list on the app setup page.

Calls, music and TV

• Once paired, compatible phones can stream calls, music and other audio to your aids.
• Starkey also makes accessories (e.g. TV streamer, remote microphone) for extra streaming. Ask the clinic if they'd suit you.

Download

My Starkey works with Starkey's newer aids (Starkey lists Omega AI+, Edge AI and G Series AI). Older Starkey aids may use the earlier Thrive Hearing Control app instead. Ask the clinic which one is right for you.

On first opening: Get started → accept terms → create an account (or skip for now) → allow permissions → connect your aids.

What you can do in the app

• Volume and mute, plus an equaliser for sound adjustments.
• Programs (memories): swipe to switch programs the clinic set up, and create your own for favourite places such as cafés or parks.
• Edge Mode+: tap for an instant boost in tricky places, choosing clearer speech or more comfort. Starkey advises going back to your normal setting afterwards.
• Battery status: the battery icons show each aid's charge; red means charge soon, and "!" means that aid has disconnected.
• Find My Hearing Aids: shows where they were last connected on a map, and a signal meter for how close they are.
• Fall detection: can detect a fall and alert people you choose. Set up your contacts in the app.
• Health and activity: steps, exercise and how much you wear and use your aids, with goals.
• Translate and Transcribe: translate conversations and see speech as text on your phone.
• Smart Assistant: use your voice to change programs, set reminders and ask hearing aid questions.
• Self Check: runs a quick check of the aid's microphone and other parts.

Not every feature is available on every model or technology level.

TeleHear: help from the clinic, remotely

• TeleHear lets you request adjustments from your hearing care professional through the app, sometimes by video chat, without a visit.
• Find it in the app's More menu. The clinic needs to set it up with you; just ask.
• Newer versions also include TeleHear AI, an automated assistant for adjustment help.

Quick fixes

• No sound or weak sound: check charge or try a fresh battery, then change the Hear Clear wax guard and check the dome isn't blocked.
• "!" next to the battery icon / not connected: switch the aids off and on again.
• Still not connecting: repeat the pairing steps. On iPhone you can forget the aids in Settings → Accessibility → Hearing Devices first.
• Missing features: update the My Starkey app, and ask the clinic if your model supports the feature.
• Try Self Check in the app, and restart your phone if problems continue.

🎬 Video guides

Official Starkey how-to videos: putting in, cleaning, charging and pairing.

Need help?

For repairs, new domes, wax guards, batteries or fine-tuning, contact the clinic.

Official Starkey guides

• Starkey UK support
• My Starkey app
• My Starkey setup & compatible devices
• Connectivity & pairing
• Troubleshooting
• How-to videos

Starkey and My Starkey are trademarks of Starkey Laboratories. This clinic app is not made by Starkey.

Auracast

See our Auracast guide: which hearing aids work and where to listen.