Signia hearing aids

Switching on and off

• Rechargeable: put the aids in the charger to switch them off; take them out to switch them on.
• Battery models: open the battery door to switch off; close it to switch on.
• You'll usually hear a start-up tune when they switch on.

Putting them in and taking them out

• Dry and clean your hands first.
• Check which aid is which. Many have a colour mark: red = right, blue = left.
• Rest the aid behind your ear (or hold a custom aid by its edges) and gently guide the dome or tip into your ear canal.
• To remove, ease it out gently. Don't pull on the wire alone.

Charging vs batteries

• Rechargeable: the charger lights show when charging starts. If they don't light or show an error, check the charger is plugged in, reseat the aid, and clean the gold charging contacts on the aid and charger with a dry cloth or soft brush.
• Clean the charging slots with the small brush and wipe the charger with a dry cloth. No liquids or sharp objects.
• Disposable batteries: keep spares, check the battery is the right way round, and keep batteries away from children and pets.

Cleaning, wax guards and domes

• Wipe the aids daily with a soft dry cloth.
• Remove visible wax around the sound outlet with the brush or cloth.
• Gently brush the microphone openings (tiny slits near the buttons or battery door). If the microphone grid looks blocked, contact the clinic.
• Wax guards: change the wax guard when it looks clogged or as the clinic advises. Use the right type for your model.
• Domes that look stiff, split or discoloured need replacing. Ask the clinic.

Storage and moisture

• Moisture is a leading cause of faults. Take aids out before bathing or swimming; water-resistant isn't waterproof.
• Don't leave them in the bathroom, by a window, or on a radiator or TV; heat and damp damage them.
• Keep them in their case or charger, out of reach of children and pets.

Before you start

Signia suggests: turn the phone's Bluetooth off, restart the phone, then turn Bluetooth back on. If the aids were paired before, "forget" them first. After switching on, the aids stay in pairing mode for about 3 minutes.

iPhone or iPad

1. Switch the aids off (charger in, or battery doors open).
2. Go to Settings → Accessibility → Hearing Devices.
3. Switch the aids on (out of the charger, or close the doors) and put them in.
4. Tap your aids when they show "Not Paired", then tap Pair. With two aids, tap Pair on the second pop-up too.

Android

1. Switch the aids off.
2. Go to the phone's Bluetooth menu (e.g. Settings → Connections → Bluetooth, or Settings → Connected devices).
3. Switch the aids on, tap Scan or Pair new device, tap your aids and press Pair.
4. When connected, they'll show as Connected with a battery %.

Steps vary between phones and Signia models. See Signia's pairing page for guides for your exact model.

Calls, music and TV

• Once paired, compatible phones can stream calls and audio straight to your aids.
• Signia accessories such as StreamLine TV and StreamLine Mic add more streaming options. Their volume can be set separately in the app.

Download

Most Signia aids use the Signia app. Some newer aids use the Signia One app instead; Signia says the app depends on your hearing aid platform. Ask the clinic which is right for you. Open the app and follow the on-screen steps, allowing Bluetooth and notifications.

What you can do in the app

• Volume and programs: change program and how loud your surroundings sound; swipe through programs.
• Sound balance: softer (rounder) or sharper (crisper) sound, for surroundings and streaming.
• Direction focus*: choose which way the microphones focus (front, back, left, right).
• Speech Enhancer*: helps bring speech forward.
• Streaming accessory volume (e.g. StreamLine TV), separate from your aids.
• Tinnitus therapy signal, if the clinic has set it up.
• Battery and connection status of your aids.
• My WellBeing*: view and track how you use your hearing aids.

* Only on some models.

Signia Assistant

• An AI helper in the app. Tap its face at the top of the screen and pick what you need help with (e.g. "voices are hard to hear").
• It asks a few questions and adjusts your main (Universal) program. Keep, undo or keep improving the change. It works best when you use it in the place you want to hear better.
• You can go back to the clinic's settings at any time under Settings (gear icon). The clinic can see the changes, which helps at your next visit.

TeleCare: help from the clinic, remotely

• TeleCare lets the clinic chat with you in the app, see how you're getting on, and send new settings. You apply them from the chat.
• You can also have a virtual appointment where the clinic adjusts your aids live over a video call.
• Rate your daily satisfaction and complete any Hearing Lessons the clinic assigns.
• The clinic has to switch TeleCare on. If you skipped it during setup, you can add it later. Just ask.

Quick fixes

• No sound: do you hear the start-up tune? Check charge (or try a fresh battery from a different pack), and check battery status in the app.
• On but quiet: change the wax guard, brush the microphone openings, and restart the aids. Wax in your own ears can also be the cause; we can check.
• Not charging: check the charger is plugged in, reseat the aids, and clean the gold contacts with a dry cloth.
• Won't connect: forget the aids on the phone, restart the phone and aids, and pair again within 3 minutes. Turn off Bluetooth on other devices the aids were paired with.
• Keep the Signia app updated from the app store.

🎬 Video guides

Official Signia how-to videos: putting in, cleaning, charging and pairing.

Need help?

For repairs, new domes, wax guards, batteries or fine-tuning, contact the clinic.

Official Signia guides

• Using the Signia app (FAQs)
• Signia app overview
• Connectivity & pairing
• Maintenance & cleaning
• Troubleshooting
• TeleCare

Signia is a trademark of WS Audiology. This clinic app is not made by Signia.

Auracast

See our Auracast guide: which hearing aids work and where to listen.