Oticon hearing aids

Switching on and off

• Rechargeable: the aids switch on when you take them out of the charger. You can also press and hold the lower part of the button for about 2 seconds to switch on (green light), or about 3 seconds to switch off (orange light).
• Battery models: close the battery drawer to switch on; open it to switch off.

Putting them in and taking them out

• Check which aid is which: a red mark means right, blue means left. They may be set up differently.
• Place the aid behind your ear. Hold the bend of the speaker wire between thumb and finger, point the dome or tip towards your ear canal and gently push it in.
• To remove, ease it out gently. Ask the clinic to show you if you're unsure.

Charging (rechargeable models)

• Charge fully before first use, then charge every night so you start each day full.
• Oticon Intent: up to 20 hours per charge. A full charge takes about 2 hours, and a quick 30-minute charge gives up to 8 hours. Real use time varies with streaming and settings.
• The portable SmartCharger has a built-in power bank (about 3 full charges) and a lid to protect the aids on the move.
• Low battery: you'll hear a warning, and you have roughly 2 hours left, less if you're streaming.
• If they don't last a full day, contact the clinic.

Disposable batteries

• Open the battery drawer to change the battery, and keep spares with you.
• Open the drawers when the aids aren't in use, and keep batteries away from children and pets.

Cleaning, wax filters and domes

• Clean the aids each day with a soft, dry cloth. Never wash them or put them in water or other liquids.
• Use the brush on your MultiTool to gently clear the microphone openings. Don't force it in.
• Keep the charging contacts clean with a dry cloth.
• Wax filter: change it at least once a month, or sooner if it's blocked or the sound seems odd. Only use the type of filter the clinic gave you.
• Domes: wipe them daily. Don't try to clean wax out of a dome; replace it. Change domes at least once a month.

iPhone

1. Make sure Bluetooth is on in Settings.
2. Restart the aids: battery models, open then close the drawer; rechargeable, turn off and on with the button, or put them in the charger and take them out.
3. Keep the aids near the phone and go to Settings → Accessibility → Hearing Devices.
4. Tap your aids' names and tap Pair for each aid (two requests). It can take up to a minute.

Android

1. Install the Oticon Companion app and turn on Bluetooth.
2. Keep the aids close to the phone (within about 20 cm) and open the app. It searches automatically.
3. Restart the aids (as above), select them in the app, and allow pairing if asked.

Direct streaming from Android needs a phone with Bluetooth LE Audio or ASHA, and aids that support it. Otherwise an accessory such as ConnectClip may be needed. Oticon advises pairing through the app, not the phone's own Bluetooth menu.

Calls and taps

• To answer a call, briefly press the button or double tap one aid (on models that support taps), or answer on the phone as normal.
• On iPhone, hands-free calls need Mic Input switched on (triple-click the side or home button).
• Oticon Intent supports double tap to accept calls.
• Keep the aids paired to one phone or tablet at a time to avoid dropouts.

Download

Oticon Companion is Oticon's current app for its Bluetooth hearing aids, and the place to find RemoteCare. It also has an Apple Watch app. If you still use the older Oticon ON app, ask the clinic about switching. Aids from 2016–2018 may need an update first. Check your phone on Oticon's compatibility guide.

What you can do in the app

• Volume: both aids together or separately, and mute your surroundings.
• Programs: switch between those the clinic set up.
• Battery levels of your aids.
• Sound settings (some models): SpeechBooster to cut background noise, a sound equaliser, and a streaming equaliser.
• Streaming of calls, music and podcasts (depends on your phone).
• Accessories such as the TV Adapter, EduMic and ConnectClip.
• On some newer models: HearingFitness, Auracast broadcasts and wax filter reminders.

Find my hearing aids

• Set the app's location access to Always in your phone's settings.
• In the app, tap the hearing aid icon → Find my hearing aids. A map shows where they are: green = connected, red = not connected, with the time they were last connected.
• Bars at the top show how close you are. Move slowly so you don't step on them.

RemoteCare: appointments from home

• A live video call where the clinic can check and adjust your aids. The clinic books it with you, and you sign in with the same Oticon account details.
• Beforehand: charge the phone and aids (or fit fresh batteries), turn off battery saver, find a quiet spot with good internet.
• At the time: open the app → More → RemoteCare → Go to visit, and wait in the waiting room.
• The L and R symbols turn steady green when connected and blink orange while new settings are saved. The aids restart at the end.

Quick fixes

• No or odd sound: check the charge or try a fresh battery, then change the wax filter and dome.
• Not connecting: turn Bluetooth off and on, restart the aids (pairing mode lasts about 3 minutes), and restart the app.
• On Android you can re-pair in the app: Hearing Aids → Pair new hearing aids.
• Remove old Bluetooth pairings you don't need, and keep the app updated.

🎬 Video guides

Official Oticon how-to videos: putting in, cleaning, charging and pairing.

Need help?

For repairs, new domes, wax filters, batteries or fine-tuning, contact the clinic.

Official Oticon guides

• Oticon support
• Oticon Companion app
• Pairing with iPhone
• Pairing with Android
• Cleaning your aids
• Find my hearing aids
• RemoteCare
• Hands-free calls

Oticon is a trademark of Oticon A/S. This clinic app is not made by Oticon.

Auracast

See our Auracast guide: which hearing aids work and where to listen.