Pick the problem, then work through each step. Tap Fixed it when it's sorted, or Next step to keep going. Your own user guide and brand guide come first: hearing aid tips.
What's wrong?
Is it your hearing, not the aid?
Sudden hearing loss, ear pain, discharge or dizziness needs a GP urgently or NHS 111 — don't spend time troubleshooting. In an emergency call 999.
Contact the clinic
Ruislip Ear Care · Cleaner Ears (Hayes) · Wembley Ear Clinic
Cleaning domes & wax guards
A blocked dome or wax guard is the most common cause of weak or no sound. Step-by-step cleaning and changing is on Hearing aid tips, with short demos in Video guides.
Brand guides:
Sources
- NHS: Hearing loss
- Our brand guides (based on each manufacturer's support pages)
Checked October 2026. If anything here differs from what your clinician tells you, follow your clinician.