Phonak hearing aids

Switching on and off

• Rechargeable: the aids switch on by themselves when you take them off the charger ("Auto-on", which is on by default and can be changed in the app).
• On many rechargeable models you can also press the lower part of the button for about 3 seconds: green light = on, red light = off.
• Battery models: close the battery door to switch on; open it to switch off.

Putting them in and taking them out

• Check which aid is which. Many have a colour mark: red = right, blue = left.
• Rest the aid behind your ear (or hold a custom aid by its edges) and gently guide the dome or tip into your ear canal.
• To remove, ease it out gently. Don't pull on the wire alone.

Charging vs batteries

• Rechargeable: a blinking light means charging; solid green means fully charged. Phonak recommends charging for 3 hours before first use.
• Keep the charger plugged in (or charged, if you use a portable charger such as Charger Go).
• Disposable batteries: keep spares with you, and keep batteries away from children and pets.

Cleaning, wax guards and domes

• Check the aids daily for wax and moisture and wipe them with a soft, lint-free cloth. Don't use soap or household cleaners, don't rinse with water, and don't use a brush on the receiver (speaker).
• Gently brush away debris from the microphone openings.
• Wax protectors: push the removal end of the tool into the used protector, pull it straight out (don't twist), then push a new one straight in with the other end and pull the tool out. Change it whenever it looks blocked.
• Keep the charger ports clean with the cloth and brush; unplug the charger first.
• Domes that look stiff, split or discoloured need replacing. Ask the clinic.

Storage and moisture

• Keep the aids in their charger or case when not in use.
• If your kit includes a drying cup with drying capsules, switch the aids off and leave them in it for several hours (e.g. overnight) about once a week.
• Take them out to shower or swim, and keep them away from heat and out of reach of children and pets.

How Phonak pairing works

Phonak aids pair through the phone's normal Bluetooth menu, the same way on iPhone and Android. One pairing gives calls and streaming in both aids.

1. Open Settings → Bluetooth and turn Bluetooth on (Samsung: Settings → Connections → Bluetooth).
2. Restart the aids to start pairing mode: rechargeable, put them in the charger for at least 10 seconds then take them out; battery models, open the battery doors for 5 seconds then close them.
3. Pairing mode lasts 3 minutes. Tap the aid when it appears (e.g. "R-Phonak hearing aid" or "L-Phonak hearing aid", or a name the clinic chose).
4. A beep from the aid confirms pairing.

Newer models (Infinio Ultra and later) are paired automatically for calls and streaming when you set up the myPhonak app.

Calls, music and hands-free

• Once paired, phone calls and audio stream to both aids.
• On many models: short press the button to answer a call, long press to reject it.
• Tap Control (some models): tap your ear to answer or end calls, pause or resume streaming, or open your phone's voice assistant. Set it up and adjust sensitivity in the app's Devices section.

Download

myPhonak works with Phonak hearing aids that have Bluetooth. Check your phone on Phonak's compatibility checker. Creating a myPhonak account is needed for health tracking.

What you can do in the app

• Remote control: volume, programs, mute, and features such as noise reduction and microphone direction.
• Equaliser: presets (e.g. comfort, clarity, softer) or bass/middle/treble sliders, plus ambient balance.
• Custom programs you create yourself.
• Battery level and connection status of your aids and accessories (also as a phone widget).
• Find my Hearing Aids: shows where they were last connected, then guides you as you get closer.
• Tap Control set-up (some models), and cleaning reminders.
• Hearing aid updates; the aids and phone need at least 30% charge.
• Audéo Sphere: adjust the strength of the AI noise reduction and speech focus.

Health tracking

Some rechargeable models can track wearing time, steps, activity levels and distance; heart rate is only on Audéo Fit. You need a myPhonak account. Phonak lists which models support which features.

Remote Support: appointments from home

• Have a live video call with the clinic, who can adjust your aids remotely. This must be booked in advance.
• At the appointment time: open the app's Support screen → Start a Session, allow camera and microphone, and wait for the clinic to join.
• Use Wi-Fi for the best connection. If the hearing aid symbol turns red, the clinic will reconnect.

Quick fixes

• No sound: check charge or try fresh batteries, then change the wax protector.
• Not connecting: restart the aids (charger for 10 seconds or battery doors for 5 seconds) and pair again within 3 minutes. If needed, "forget" the aids in the phone's Bluetooth menu first.
• Update won't install: charge the aids and phone above 30% and follow the app's hints.
• Keep the myPhonak app updated.

🎬 Video guides

Official Phonak how-to videos: putting in, cleaning, charging and pairing.

Need help?

For repairs, new domes, wax protectors, batteries or fine-tuning, contact the clinic.

Official Phonak guides

• Phonak UK support
• myPhonak app
• Pairing with iPhone
• Pairing with Android
• Tap Control
• Find my Hearing Aids
• Health features by model

Phonak is a trademark of Sonova. This clinic app is not made by Phonak.

Auracast

See our Auracast guide: which hearing aids work and where to listen.