Widex hearing aids

Switching on and off

• Rechargeable: place the aids in the charger to switch off; take them out to switch on. To restart, leave them in the charger for 5–10 seconds, then take them out.
• Battery models: open the battery door to switch off; close it to switch on.

Putting them in and taking them out

• Check which aid is which. Many have a colour mark: red = right, blue = left.
• Rest the aid behind your ear (or hold a custom aid by its edges) and gently guide the dome or tip into your ear canal.
• To remove, ease it out gently. Don't pull on the wire alone.

Charging vs batteries

• Rechargeable: charge fully. Solid green lights on the charger show it's working; if the aids are completely flat, charge for at least 30 minutes before use.
• Plug the charger firmly into a working socket using the supplied cable. If the aids don't charge, take them out and put them back in properly.
• Clean the charging slots with the small brush and wipe the charger with a dry cloth. No liquids or sharp objects.
• Disposable batteries: keep spares with you, and keep batteries away from children and pets.

Cleaning, wax guards and domes

• Wipe the aids with a soft, dry cloth. If you see dirt on the microphone covers, gently blow or wipe it away. If the microphone grid is blocked, contact the clinic.
• Remove visible wax around the sound outlet with the small brush or cloth.
• Wax guards: change the wax guard when it looks clogged or as the clinic advises, using the right type for your model. Ask the clinic for more.
• Domes that look stiff, split or discoloured need replacing. Ask the clinic.

Storage and moisture

• Keep the aids in their case or charger when not in use, especially overnight and when travelling.
• Don't leave them in the bathroom, by a window, or on a radiator or TV; damp and heat damage them.
• Take them out to shower or swim, and keep them out of reach of children and pets.

iPhone or iPad

1. Make sure Bluetooth is on.
2. Go to Settings → Accessibility → Hearing Devices.
3. Switch your aids off and on again (charger for 10 seconds, or open and close the battery doors).
4. Tap your aids under MFi Hearing Devices and tap Pair for each aid. They show in blue as Connected when done.
5. Then open your Widex app to connect it to the aids.

Android

1. First turn the phone's Bluetooth off, restart the phone, and turn Bluetooth back on.
2. Switch the aids off (charger, or open the battery doors).
3. Open the Widex Moment or Widex Allure app (whichever suits your model) and switch both aids on.
4. Tap Pair your hearing aids → Search, tap your aids, and tap Pair on each request.

Calls, music and TV

• Widex aids stream from iPhone (Made for iPhone) and from Android phones that support ASHA. Not every Android phone does; check Widex's compatibility list. Widex Allure also supports LE Audio on compatible Android phones.
• Hands-free calls (talking without holding the phone) currently work with Widex Allure RIC R D on compatible iPhones. Other models can use a Widex Bluetooth accessory.
• Accessories like Widex TV Play stream TV sound. Ask the clinic which work with your aids.
• If streaming is too quiet at full phone volume, check the dome and receiver are clean, then adjust streaming volume in the app.

Which app?

• Widex Moment app: for Bluetooth Widex Moment and Moment Sheer models.
• Widex Allure app: for the newer Widex Allure aids.
• Widex Tonelink app: for other models; covers basics like volume and programs.

Not sure which you have? Ask the clinic. Widex also lists older apps such as the Widex EVOKE app on its website.

What you can do in the Moment app

• Remote control: change program, volume (both or left/right separately), mute, and directional focus.
• Equaliser and sound mixer, plus personal, wellbeing and Zen programs if set up.
• SoundSense Learn: compare two sounds a few times and the app learns what you prefer.
• My Sound: "Made for you" suggests a sound based on your activity and what you want to hear; "Made by you" guides you to your own sound through comparisons.
• Battery and connection status, also on Apple Watch.
• Find my hearing aids.
• Flight mode: turn the aids' Bluetooth off and on.
• My Guide: how-to help, troubleshooting, courses and reminders, plus hearing aid software updates.

The Allure app is similar and adds an AI Sound Assistant for Allure aids. Features vary by model.

Widex Remote Care: appointments from home

• Widex Remote Care is a separate app that lets the clinic fine-tune your aids in real time over your phone, so you don't need to travel.
• The clinic needs to arrange this with you first and will book the remote appointment.

Quick fixes

• Try first: charge fully or fit new batteries, then restart the aids (charger for 5–10 seconds, or open and close the battery door). Check battery status in the app.
• On but quiet: change the wax guard and gently brush the microphone openings. Wax in your own ears can also be the cause; we can check.
• Not charging: check the plug and socket, reseat the aids, and look for solid green charger lights.
• Won't connect: restart the phone's Bluetooth and the phone, restart the aids and pair again. Keep the app updated.

🎬 Video guides

Official Widex how-to videos: putting in, cleaning, charging and pairing.

Need help?

For repairs, new domes, wax guards, batteries or fine-tuning, contact the clinic.

Official Widex guides

• Using the Widex apps (FAQs)
• Widex Moment app
• Connectivity & pairing
• Maintenance & storage
• Troubleshooting
• Widex Remote Care

Widex is a trademark of WS Audiology. This clinic app is not made by Widex.

Auracast

See our Auracast guide: which hearing aids work and where to listen.