Cleaning their hearing aids
- Wipe the aids each day with a soft dry cloth; never wash them or put them in water.
- Brush the microphone openings gently with the brush supplied.
- Change wax filters and domes as advised (often monthly, or sooner if blocked).
- Store them in their case, somewhere dry and away from pets.
- Brand-by-brand help: hearing aid guides · stuck? step-by-step fixer.
Changing batteries
- Check the size and colour on the packet — see Batteries & spares.
- Peel the tab, wait about a minute, and put the new battery in with the flat (+) side matching the drawer.
- Rechargeable aids: help them pop the aids in the charger each night.
- Dispose of used batteries safely, away from children and pets.
Communication tips (RNID)
- Get their attention before you start speaking.
- Face them, and make sure they can see your face clearly — good light, nothing covering your mouth.
- Speak normally and clearly; don't shout or exaggerate lip movements.
- If they don't understand, repeat or say it a different way.
- Reduce background noise or move somewhere quieter.
- Assistive devices, like remote microphones with hearing aids, can help. Ask the clinic.
One loyalty card for the whole family
Our loyalty card can be used by your whole family — the 5th visit is free.
Booking for someone else
You can book on behalf of a family member: use Book online with their details, or call 0800 043 1200 / WhatsApp. With their permission, you're welcome to come along to the appointment. Communication tips for everyday life: Family & friends.
Home visits
If getting to a clinic is hard, we offer home visits for £99 within 6 miles of the clinic. A £30 consultation fee applies if no wax is removed. Call or WhatsApp us to arrange one, or use the booking page.
Watch out for
Changes that need medical advice — see below. Tinnitus UK's helpline (0800 018 0527) also supports carers.
Get urgent help
- Ask for an urgent GP appointment or contact NHS 111 if you have sudden hearing loss in one or both ears, hearing that has got worse over days or weeks, or hearing loss with earache or discharge.
- Call 999 or go to A&E if you have tinnitus or hearing loss after a head injury, or sudden hearing loss with weakness in the face or a spinning sensation (vertigo).
- Severe pain, bleeding or significant dizziness should be assessed promptly. Do not assume it is wax.
Contact the clinic
Ruislip Ear Care · Cleaner Ears (Hayes) · Wembley Ear Clinic
Sources
- RNID: Communication tips
- RNID: Contact us
- NHS: Hearing loss
- Tinnitus UK (formerly British Tinnitus Association): helpline
Checked October 2026. If anything here differs from what your clinician tells you, follow your clinician.